Frequently Asked Questions

Answers to common questions about orders, delivery, and subscriptions.

Choose your meal, select delivery or pickup, and confirm your time window. You can reorder favorites directly from your order history.

Authenticity, freshness, reliability, transparency, hospitality, and sustainability guide every meal we serve.

Delivery times vary by location and kitchen capacity. You will see an ETA at checkout and can track status after placing the order.

Plans can be paused, skipped, or canceled in your account. We recommend managing changes at least 24 hours before the next delivery.

We list key allergens for each dish. If you have specific concerns, contact support before ordering.